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Best Auto Repair, Williamsburg

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CODE OF ETHICS

CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

what our customers say

I called Carroll's Automotive and talked to Billy because my vehicle was sluggish. He quoted the diagnostics and if repairs were needed it would go to the repair. I brought my vehicle in and was greeted with AWESOME customer service from Billy! I was expecting to leave the vehicle over the weekend but was informed that they would have it done that day!! I have found my vehicle repair shop for all three of my vehicles! I highly recommend Carroll's Automotive!! Thank you for the great service, quick service, customer service and affordable prices with no hidden fees!
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  • ASE (Automotive Service Excellence)
  • CARQUEST
  • IDENTIFIX
  • Jasper
  • World Pac
  • ASE Master Technician
  • ASA
  • Amsoil
  • Automotive Training Institute
  • Car Care Aware
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